Your satisfaction and well-being are our priority. We understand that unexpected delays can arise, and we aim to accommodate your needs as best as we can. Should you need to cancel an order or appointment, we kindly request at least 24 hours’ notice.

Custom Formulation and Formulation Review/Correction Fee Schedule:

If you request a project cancellation due to a change of mind after payment has been completed, your refund eligibility is determined strictly by the timeline of your request:

• Within 14 Business Days: A 35% non-refundable booking and administration fee will be retained to cover our immediate onboarding, initial research, and administration costs (pp. 3-4).

• Between 15 and 20 Calendar Days: A 50% non-refundable labor and time allocation fee will apply to cover your reserved pipeline space and initial chemistry assessment hours (pp. 3-4).

• After 20 Calendar Days: For long-term projects cancelled more than 20 calendar days after payment, refunds are strictly assessed on a pro-rata basis.

Elvoria Cosmetics bills labour at a flat rate of $60.00 AUD per hour.

We reserve the right to retain up to 100% of the total contract value based on the total accumulated hours expended on digital research, formulation notes, data analysis, and raw materials procured up to the date written cancellation notice is received.

General Service Rules:

• No Commencement Refunds: No refunds of any kind will be issued once physical laboratory work, formulation research, or document correction has actively commenced on your file.

• Pre-made Items: All pre-made formulations, digital downloads, and electronic documents are final and strictly non-refundable once delivered.

• Post-Finalisation Dissatisfaction: If dissatisfaction is expressed after final documentation packages have been compiled and delivered, and was not communicated via written feedback during the iterative milestone phases, we reserve the right to refuse a refund in full.

• Unfulfillable Parameters: If a project cannot be completed safely due to insufficient client information or restricted/unsafe submitted ingredients, a refund will be issued minus a 35% time and labor assessment fee.

• Breach of Contract: If a client breaches our development framework, communication guidelines, or confidentiality agreement, Elvoria Cosmetics reserves the right to immediately terminate services.

In these instances, a 70% breach of contract fee applies to cover allocated pipeline time and damages.

Contact Information:

• For cancellation requests or inquiries, please contact our customer service team at sherrie@elvoria.com.au.

We understand that circumstances can change and strive to accommodate our customers’ needs. However, please be aware that cancellations are subject to the order’s processing status and the policies outlined above. Thank you for your understanding.