Last Updated: 11/05/2024

These Terms of Service (“Terms”) govern your access to and use of the services provided by Elvoria Cosmetics Formulations (“we,” “us,” or “our”), including but not limited to custom formulation development, regulatory assistance, pre-made formulation sales, and documentation review services. By engaging our services or purchasing any formulations, you agree to be bound by these Terms in full.

1. Services Offered

We provide the following professional services:

• Custom Formulation Development
• Packaging & Label Review
• Claims Regulatory Review
• Pre-Made Formulation Sheets
• Formulation Review and Correction
• Microbial Testing
• Stability Testing

Each service may include supporting documentation, intellectual property transfer, compliance summaries, and claims guidance depending on the package selected.

2. Intellectual Property and Copyright

• All documents, formulations, methods, and educational content remain the intellectual property of Elvoria Cosmetics Formulations until full payment has been received.
• You may not reproduce, distribute, resell, or claim any part of our content or materials as your own.
• Any instance of plagiarism, unauthorised use, or distribution will result in immediate termination of service and may lead to legal action.
• All formulations and materials are protected under copyright law.

3. Pre-Made Formulation Sheets

• All pre-made formulations are sold “as-is” and are strictly non-refundable.
• These are intended solely for personal or internal business use.
• Redistribution, rebranding, or resale without prior written consent is strictly prohibited.

4. Formulation Review and Correction

• This service involves a professional review and correction of an existing formulation submitted by the client.
• It does not include the creation of a new formulation unless previously agreed upon in writing.
• If the formulation is found to be unsafe or non-viable, recommendations will be provided. It remains the client’s responsibility to determine next steps.

5. Client Responsibilities

By purchasing our services, you agree to:

• Provide complete, timely, and accurate information as requested
• Respond to correspondence within seven (7) business days, unless alternative arrangements are agreed
• Refrain from applying pressure to expedite beyond agreed timeframes
• Understand that communication delays may affect timelines or result in cancellation

Failure to communicate may result in project cancellation. In such cases, a 70% deduction will apply for labour and time already allocated. Additional administrative fees may also apply.

6. Payments and Fees

• All payments are to be made in Australian Dollars (AUD) and are due upfront unless otherwise agreed in writing.
• No work will commence until payment has been received in full.
• Late payments may incur a 45% late fee.
• Cancellations based on a change of mind will incur a 35% cancellation fee.
• Cancellations requested more than 14 days after payment, regardless of project status, will incur a 50% fee.
• In the event of a contract breach, non-cooperation, abusive communication, or chargeback, a 70% breach of contract fee will apply, and services will be immediately terminated.
• Digital documents and pre-made formulations are non-refundable once delivered.

7. Project Timelines and Revisions

• Turnaround times will be provided at the time of booking and may vary depending on complexity and client responsiveness.
• Clients are entitled to up to two (2) rounds of revisions within 14 days of delivery unless otherwise specified.
• Additional or major revisions will incur separate charges.
• Projects left inactive for over 30 days without notice will be considered cancelled, and no refund will be issued.

8. No Guarantee of Regulatory Approval

• While our regulatory support is based on current, publicly available data, we do not guarantee approval from regulatory bodies.
• Clients are solely responsible for product testing, safety assessments, and compliance with their country’s regulations.
• We accept no liability for regulatory action, product bans, or customer complaints related to the final product.

9. Custom Formulation Development Samples

Upon booking a custom formulation development service, you will receive up to three (3) complimentary samples: one initial sample and up to two (2) additional samples if formulation adjustments are necessary. Should further samples be requested beyond the three (3) complimentary samples, additional fees will apply. These fees will be based on the cost of ingredients, as well as the time and labour required for preparation.

 

10. Refunds and Cancellations

As a service-based business, our time and resources are allocated per project. Accordingly:

• No refunds will be issued once work has commenced or documentation has been delivered.
• Pre-made formulations are non-refundable.
• Cancellations requested more than 14 days after purchase are subject to a 50% fee.
• Cancellations due to personal reasons or change of mind are subject to a 35% fee.
• If cancellation occurs due to non-responsiveness, a 70% labour and time deduction will apply to any eligible refund.
• All refund or cancellation requests must be made in writing.

11. Limitation of Liability

• Elvoria Cosmetics Formulations is not liable for any direct, indirect, or incidental damages arising from the use or misuse of our services or documents.
• You are solely responsible for product safety, labelling, manufacturing, and legal compliance.
• We accept no responsibility for regulatory enforcement or customer complaints related to your end products.