Last Updated: 27/05/2026

IMPORTANT NOTICE: By completing your payment, making a partial instalment, delivering raw materials/packaging to our laboratory, or instructing us in writing to proceed with sourcing or development, you explicitly confirm that you have read, understood, and agreed to these Terms of Service in full.

These Terms of Service (“Terms”) govern your access to and use of the services provided by Elvoria Cosmetics (“we,” “us,” or “our”), including but not limited to custom formulation development, regulatory assistance, pre-made formulation sales, and documentation review services. By engaging our services or purchasing any formulations, you agree to be bound by these Terms in full.

1. Services Offered

We provide the following professional services:

• Custom Formulation Development
• Packaging & Label Review
• Claims Regulatory Review
• Pre-Made Formulation Sheets
• Formulation Review and Correction
• Microbial Testing
• Stability Testing

Each service may include supporting documentation, intellectual property transfer, compliance summaries, and claims guidance depending on the package selected.

1A. Contractual Binding and Acceptance by Conduct

A legally binding contract is established between Elvoria Cosmetics Formulations and the Client upon the occurrence of any of the following actions:

• Payment: Making a full or partial payment on any invoice or payment plan instalment.

• Material Supply: Delivering physical raw materials, packaging, or custom ingredients to our laboratory premises.

• Instruction to Proceed: Expressing explicit written authorisation via email, text, or messaging application to begin project sourcing, formulation writing, sample preparation, or production scheduling.

Note: Payment of any single invoice incorporates these master Terms across the entire project lifecycle, including all prior and subsequent project phases, revisions, and connected orders.

2. Intellectual Property and Copyright

• All documents, formulations, methods, and educational content remain the intellectual property of Elvoria Cosmetics until full payment has been received.

• You may not reproduce, distribute, resell, or claim any part of our content or materials as your own.

• Any instance of plagiarism, unauthorised use, or distribution will result in immediate termination of service and may lead to legal action.

• All formulations and materials are protected under copyright law.

3. Pre-Made Formulation Sheets

• All pre-made formulations are sold “as-is” and are strictly non-refundable.

• These are intended solely for personal or internal business use.

• Redistribution, rebranding, or resale without prior written consent is strictly prohibited.

• All testing, including stability testing, preservative efficacy testing, and microbial testing, remains the sole responsibility of the purchaser.

4. Formulation Review and Correction

• This service involves a professional review and correction of an existing formulation submitted by the client.

• It does not include the creation of a new formulation unless previously agreed upon in writing.

• If the formulation is found to be unsafe or non-viable, recommendations will be provided. It remains the client's responsibility to determine next steps.

5. Client Responsibilities and Non-Responsiveness

By purchasing our services, you agree to provide complete, timely, and accurate information and respond to correspondence within seven (7) business days.

Failure to communicate or respond within this timeframe may result in formal project cancellation. In such cases, a 70% non-cooperation fee will apply to cover reserved pipeline capacity, administrative overheads, and labor already allocated.

6. Payments, Interest, and Fee Schedule

• All payments are to be made in Australian Dollars (AUD) and are due upfront unless otherwise agreed in writing. No work will commence until payment has been received in full.

• Late Payments: Outstanding commercial invoices past their stated due date will incur interest calculated daily at the current maximum rate prescribed under the Penalty Interest Rates Act 1983 (Vic) plus reasonable debt collection recovery costs.

• The Chronological Cancellation Framework: If you request a project cancellation due to a change of mind after payment has been completed, your refund eligibility is determined strictly by the timeline of your request:

Within 14 Business Days: A 35% non-refundable booking and administration fee will be retained to cover immediate onboarding, initial research, and account initialisation.

Between 15 and 20 Calendar Days: A 50% non-refundable labor and time allocation fee will apply to cover your reserved laboratory pipeline space and initial chemistry assessment hours.

After 20 Calendar Days: For long-term projects cancelled more than 20 calendar days after payment, refunds are strictly assessed on a pro-rata basis.

Elvoria Cosmetics bills labor at a flat rate of $60.00 AUD per hour. We reserve the right to retain up to 100% of the total contract value based on the total accumulated hours expended on digital research, formulation notes, data analysis, lab trials, and raw materials procured up to the date written cancellation notice is received.

7. Project Timelines and Revisions

• Turnaround times will be provided at the time of booking and may vary depending on complexity and client responsiveness.

• Clients are entitled to up to two (2) rounds of revisions within 14 days of delivery unless otherwise specified. Revisions requested past the 14-day window or outside the initial brief will incur separate formulation charges.

• Projects left inactive for over 30 days without notice will be considered cancelled, and no refund will be issued.

• Tender of Performance: Once Elvoria Cosmetics Formulations notifies the client that a formulation sheet, specification document, or project phase is complete, the service is legally deemed "delivered". A client's subsequent refusal to accept, download, or take physical possession of the finalized documentation does not alter their payment obligations or clear outstanding balances.

8. No Guarantee of Regulatory Approval

• While our regulatory support is based on current, publicly available data, we do not guarantee approval from regulatory bodies.

• Clients are solely responsible for product testing, safety assessments, and compliance with their country's regulations.

• We accept no liability for regulatory action, product bans, or customer complaints related to the final product.

9. Custom Formulation Development Samples

Upon booking a custom formulation development service, you will receive up to three (3) complimentary samples: one initial sample and up to two (2) additional samples if formulation adjustments are necessary. Should further samples be requested beyond the three (3) complimentary samples, additional fees will apply. These fees will be based on the cost of ingredients, as well as the time and labour required for preparation.

10. Refunds and Specific Service Limitations

• Work Commencement Rule: As a highly specialised service provider, time and laboratory allocations are reserved immediately upon booking.

No refunds of any kind will be issued once physical laboratory work, formulation research, or document correction has actively commenced on your file, regardless of the calendar days elapsed since payment.

• Pre-made Items: All pre-made formulations, digital downloads, and electronic documents are final and strictly non-refundable once delivered.

• Post-Finalisation Dissatisfaction: If dissatisfaction is expressed after final documentation packages have been compiled and delivered, and was not communicated via written feedback during the iterative milestone phases, we reserve the right to refuse a refund in full.

• Unfulfillable Parameters: If a project cannot be completed safely due to insufficient client information or restricted/unsafe submitted ingredients, a refund will be issued minus a 35% time and labour assessment fee.

• Breach of Contract: If a client breaches our development framework, communication guidelines, or confidentiality agreement, Elvoria Cosmetics reserves the right to immediately terminate services. In these instances, a 60% breach fee applies to cover allocated pipeline time and damages.

• All refund or cancellation requests must be submitted formally in writing to sherrie@elvoria.com.au.

11. Limitation of Liability

• Elvoria Cosmetics Formulations is not liable for any direct, indirect, or incidental damages arising from the use or misuse of our services or documents.

• You are solely responsible for product safety, labelling, manufacturing, and legal compliance.

• We accept no responsibility for regulatory enforcement or customer complaints related to your end products.

Payhip Membership Terms

• These Terms of Service apply to all memberships, content, and services offered through the Payhip account of Elvoria Cosmetics. By subscribing to any membership tier, you acknowledge that you have read, understood, and agreed to these terms in full.