Thank you for choosing Elvoria Cosmetics Formulations. We take pride in the quality of our services and products, and we want to ensure you are satisfied. Please read our policy regarding refunds and returns below.​

 

Service Refunds:

Due to the nature of our services, we do not offer refunds on completed services.

If you have any concerns or complaints, please email our customer service team at sherrie@elvoria.com.au, including your order number and a detailed description of the issue.

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Non-Returnable Services:

• Change of mind
• Label Compliance Documentation
• Claim Compliance
• Formulation Review and Correction
• Custom Formulation Development (both Non-Cosmeceutical and Cosmeceutical)

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Cancellation Policy:

• A 35% labour and time fee (excluding payment provider fees) will apply for services cancelled within 14 calendar days after payment has been made due to a change of mind.

• A 50% labour and time fee (excluding payment provider fees) will apply for services cancelled after 20 calendar days following payment due to a change of mind.

• Pre-made formulations are FINAL and cannot be returned or refunded.

• If there is a breach of our development or confidentiality agreement by the consumer, Elvoria Cosmetics Formulations reserves the right to terminate services immediately. A refund will be issued minus a 50% service fee (excluding payment provider fees).

• If dissatisfaction is expressed after the service has been finalised and was not communicated before finalisation, Elvoria Cosmetics Formulations reserves the right to refuse a refund.

 

​Questions?

If you have any questions or need further clarification regarding our return policy, please contact us at:sherrie@elvoria.com.au